​​Quality & Satisfaction Research Institute

 Driving  Product & Service Excellence 

Coming Soon in 2018

Inspire others a make a change 

Do you feel you can  do more, we have room for you at our place of work. We invite you to come and see Puerto Rico as we do. An endless beautiful Island full of ideas, and wonderful citizens of the world. Come and check out how you can help expand economic development or make all your dreams come true.  


Puerto Rico ASQ Section 1500 

"Make every effort to keep the unity of the spirit through the bond of peace"



Ephesians 4:3

“A leader has the vision and conviction that a dream can be achieved. He inspires the power and energy to get it done.”

Ralph Lauren

Apply the Science of Satisfaction 


Harvest the power of the voice in your customer and increase financial  performance by gaining powerful insight with scientific precision to drive growth  in  your business. 

Partners & Collaborators

Increase the Financial Performance of  your Business 

Service &  Product Model 


This expanded model was constructed to asses businesses that provide both service & products as the economic exchange for consumption to a customer.(i.e. Restaurants, Automobiles dealers)

Industries Monitored In Puerto Rico

Government Model 


The most comprehensive and complete model develop to support Federal, State, and municipal agencies to improve operational efficiency to increase citizen trust with government transparency.   

E-Business Model 


The electronic business model was created to measure website effectiveness to enhance business intelligence, improving customers likelyhood to return and shop.  

The Adventure Begins




Online Certification Courses - Featured 2018

Thank You for Visiting Us Today ...Hey Grab a free Resource

Start 2018 improving your salary by adding new skills getting certified in the hottest areas across business industries. Check out our 50 plus globally accredited online courses that fit your schedule. We can help you with courses in Quality Management, Project Management, Cyber Security, Salesforce Management, Cloud Computing, Digital Marketing, Big Data Analytics and the most popular  Business Productivity tools. 

Highlights for  2018

Retos para el 2018 Dealers

Standard Model 


A powefull multi-equation econometric system derived from ACSI model developed at the University of Michigan’s Ross School of Business.

Satisfaction Models 

The Quality & Satisfaction Research Institute (IICSPR) it's spanish acronym; provides timely relevant research insights utilizing proprietary survey-based technology and predictive tools to assist  large businesses, PYMES and non-profits organization to improve future financial performance; While supporting the mission of Federal , State, and Municipal government agencies to maintain compliance of public policy developed to insure performance effectiveness and efficiency of its operations to increase citizen satisfaction. The science of satisfaction drive product & service excellence with process evaluation , quality assurance, satisfaction measurement and certification programs.


"Because things seem difficult do not think it impossible for you to accomplish."  


Marcus Aurelius

Join the Community and Make a Change