Quality & Satisfaction Research Institute
Driving Product & Service Excellence
A powefull multi-equation econometric system derived from ACSI model developed at the University of Michigan’s Ross School of Business.
The Quality & Satisfaction Research Institute (IICSPR) it's spanish acronym; provides timely relevant research insights utilizing proprietary survey-based technology and predictive tools to assist large businesses, PYMES and non-profits organization to improve future financial performance; While supporting the mission of Federal , State, and Municipal government agencies to maintain compliance of public policy developed to insure performance effectiveness and efficiency of its operations to increase citizen satisfaction. The science of satisfaction drive product & service excellence with process evaluation , quality assurance, satisfaction measurement and certification programs.
See what the Interamerican University Metro Campus can help you build for the future today!
Do you feel you can do more, we have room for you at our place of work. We invite you to come and see Puerto Rico as we do. An endless beautiful Island full of ideas, and wonderful citizens of the world. Come and check out how you can help expand economic development or make all your dreams come true.
"Make every effort to keep the unity of the spirit through the bond of peace"
Harvest the power of the voice in your customer and increase financial performance by gaining powerful insight with scientific precision to drive growth in your business.
This expanded model was constructed to asses businesses that provide both service & products as the economic exchange for consumption to a customer.(i.e. Restaurants, Automobiles dealers)
Every fall, new students enroll to a Quality ISO 9001 registered Graduate program; geared to deliver the highest standards of educational experience. Our Internationally diverse faculty guides each student by enhancing Economic, Management & Administrative capacities to fulfill the needs of today's Business Enterprise.
Our graduates are poised, confident professionals. We are honored by their passion to drive Excellence in their careers ; as they leave us with a sense of purpose and a commitment to improving the future for all the world's people.
Marilina Wayland, Chancellor
The most comprehensive and complete model develop to support Federal, State, and municipal agencies to improve operational efficiency to increase citizen trust with government transparency.
The electronic business model was created to measure website effectiveness to enhance business intelligence, improving customers likelyhood to return and shop.